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Effective date: 17 June 2026 · Last updated: 17 June 2026

This Privacy Policy explains how Shockwave Economy Intelligence, operated by ProcessIQ (Pty) Ltd (“we,” “us”), collects, uses, and protects personal data in connection with the Shockwave Economy Intelligence platform at shockwaveeconomy.com. ProcessIQ (Pty) Ltd acts as the data controller for personal information collected through the Platform. We are committed to responsible data handling in compliance with applicable privacy and data protection law wherever our subscribers are located. This includes, but is not limited to, the South African Protection of Personal Information Act (POPIA), the EU General Data Protection Regulation (GDPR), and the UK GDPR. Where other national data protection laws apply to a subscriber’s jurisdiction, we apply the same standard of care and respect applicable rights under those laws.

1. Data We Collect

  • Account data: name, email address, and password when you register or subscribe.
  • Payment data: billing details are collected and processed by Paddle (Merchant of Record). We do not store card details.
  • Usage data: pages visited, content accessed, and device/browser information collected via standard analytics tools.
  • Communications: any correspondence you send us, including support queries.

2. How We Use Your Data

  • To deliver your subscription and purchased content.
  • To send the Shockwave Brief and other publications you have subscribed to.
  • To process payments via Paddle and manage your account.
  • To communicate service updates, policy changes, and intelligence relevant to your subscription.
  • To maintain platform security and improve our service.

We do not sell personal data to third parties. We do not use personal data for automated profiling or decisions with legal or significant effect.

3. Legal Basis for Processing

We process personal data on the following bases, as applicable under the laws of your jurisdiction: performance of a contract (delivering your subscription); our legitimate interests (platform security and service improvement); compliance with legal obligations; and, for marketing communications, your consent, which you may withdraw at any time. Where local law requires a different or additional legal basis, we apply the applicable standard.

4. Data Sharing

  • Paddle: payment processing and transaction records as Merchant of Record.
  • Email service providers: to deliver the Brief and transactional emails.
  • Analytics providers: aggregated usage data only.
  • Legal and regulatory authorities: where required by applicable law.

All third-party processors are contractually required to handle data in accordance with applicable privacy law and to implement appropriate security measures.

5. Data Retention

We retain account data for the duration of your subscription and for a further five years after account closure for legal and accounting purposes. Analytics data is retained in aggregated form only. You may request deletion at any time (see Section 7).

6. Cookies

The Platform uses essential cookies (required for login and security) and, with your consent, analytics cookies to understand usage patterns. You can manage cookie preferences via the cookie banner on the website.

7. Your Rights

Regardless of where you are located, you have the right to access, correct, or request deletion of the personal data we hold about you. Depending on applicable law in your jurisdiction, you may also have rights to restrict or object to processing, data portability, and to withdraw consent at any time. You may also have the right to lodge a complaint with your local data protection authority.

To exercise any right, contact us at info@shockwaveeconomy.com. We will respond within 30 days.

8. Security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, or loss. No transmission over the internet is completely secure; we cannot guarantee absolute security.

9. International Transfers

Personal data may be processed in countries outside your own by our service providers (including email, analytics, and payment processors). Where such transfers occur, we ensure appropriate safeguards are in place in accordance with applicable law.

10. Changes to This Policy

We may update this Privacy Policy. We will notify you of material changes by email or website notice. Questions or requests: info@shockwaveeconomy.com